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Hosted Contact Center: A Customizable Call Center Solution
Low cost solutions with high level capabilities.
A Contact Center with advanced features that drive results: Improved Customer Satisfaction, Maximized Profits, Agent Efficiency, And A Better Business.
Thriving customer relations are key to the success and future of every business. And the key to thriving customer relations? Top-notch business communication tools.
When it comes to staying fully engaged with customers and keeping up in a fast paced business world, having a powerful call center like Momentum’s Virtual Contact Center in place can make all the difference.
Equipped with innovative features, an online management portal and a customizable call queuing system, our cloud-based solution is designed to bring operational simplicity to even the most complex, high volume call centers.
Flexibility for administrators and agents to do their job from anywhere. Virtual call centers like Momentum’s Contact Center enable support teams with home workers, off-site employees, and staff at multiple branches to operate as a single unit.
The functionality of our mobile call center offers:
Call center traffic management is no longer a hassle. Whether your business is a small office or a large corporation offering support for multiple product lines, Automatic Call Distribution assures your phone lines are handled with optimal efficiency.
Our Automated Call Distribution (ACD) tool will bring your business call center:
Analytics that help managers keep in tune with employees and provide great insight on how increased service levels can be achieved. Supervisors can now instantly track key performance indicators (KPIs) for agents and queues.
Quality Assurance feature capabilities available with Momentum Contact Center include:
A call center that operates on a robust network with enterprise-grade features. Our extensible services make it plausible to change your setup as quickly as your call volumes and business needs change.
Momentum’s Cloud Contact Center offers endless possibilities:
All the advantages of major premise ACD platforms without the fiscal constraints of maintaining one. Momentum maintains and manages Contact Center servers in the cloud so you don’t have to.
Enjoy big-time savings that only a hosted communications solution can offer:
Momentum is a leading communications service provider that offers cloud-based solutions with advanced productivity features to customers who want the smartest solution — one designed to fit their exact needs wherever their communications takes them.
Founded in 2001, Momentum now operates over 100,000 digital voice lines for more than 350 independent cable operators, municipalities, value added resellers, managed service providers and direct subscribers throughout the U.S. Backed by a commitment to quality and customer support, Momentum delivers geo-redundant, carrier-grade services using the BroadSoft 17.4 platform and is CLEC certified in 45 states. Momentum provides its customers with the flexibility and quality services needed from their communications provider.