 |
|
|
|
| |
Customer Care Questions (click each for details) |
|
|
Once your account
is established with MomentumFamily you can access
your account on the web. The Access Code, which can
be found on the front page of your bill, is a unique
number.
Note: If you are a current customer and registered before October 15, 2004, you must re-register with our new system. Thank you. |
|
|
Yes. Call 1-877-447-1220
to sign up or just to ask a question. |
|
|
- Pay your bill online in your My Account section.
- Mail your check or money order to:
Momentum Telecom
PO Box 2257
Decatur, AL 35609
- Pay by credit card (American Express, Visa, Mastercard, Discover) or debit card by calling our payment center at 877.216.6750.
- Pay your bill at one of 250 walk-in payment locations. Click here for a list of payment center locations.
|
|
|
Our toll free
customer care number is 877-271-0236 or contact
us by email. We have emergency repair representatives
on call 24 hours a day, 7 days a week. |
|
|
Subscriber
Line Charge – The Subscriber
Line Charge, also known as the Federal Communications Commission fee for
network access, is a fee instituted by the FCC to
allow the local telephone company to recover
a portion of interstate costs from their local phone
network. The fee for second and subsequent lines at
a residence are higher than the first line. |
|
|
Local
Number Portability – A fee, instituted
by the FCC, designated for funding the provisioning of
systems, which in turn allow telephone customers to change service
providers without having to change their existing
directory number. |
|
|
Universal
Service Fund – A charge instituted
by the FCC to subsidize the cost of phone
service to: consumers with low incomes, consumers
who live in areas where phone service cost
is high, schools and libraries, and rural
health
care providers. |
|
|
Federal
Excise Tax - A tax mandated by the federal
government imposed on all telecommunication services. |
|
|
State/County
Tax – A tax on services paid to your state and/or county governments. |
|
|
MomentumFamily
is not available in all areas because local phone monopolies have not opened
their markets to competition. Click
here for availability in your area. |
|
|
Yes;
You can sign up for the plan of your choice without
changing your phone number. Click
here to check availability in your area. |
|
|
No;
There is never a charge to switch your service
to MomentumFamily. |
|
|
Since
this process is done electronically, we can usually
have your service converted to MomentumFamily
within three business days. |
|
|
Because
you will keep the same quality phone line
and equipment, the conversion is seamless.
You will receive a welcome packet around the
time your service converts. You will also
receive a final bill from your previous carrier. |
Feature & Option
Questions |
|
|
At this
time, Momentum does not offer DSL service
to residential customers. If you have DSL
on your line, you would need to cancel your
DSL service with your current provider. If
you want to keep your DSL, the line the DSL
is currently on will have to remain with your
current provider and will be billed separately. |
|
|
As soon as your account is activated, your Momentum voicemail
will immediately begin accepting messages. At this time, your
old voicemail will be deactivated and you will no longer be
able to retrieve previously saved messages.
|
|
|
|
more
info