CAREERS | We’re Hiring! Check out the job postings below.

Momentum is proud to offer a wide range of job opportunities. We frequently seek new talent in the fields of IT, Customer Support, Technical Support, Provisioning, Marketing, Inside and Outside Sales, Billing, Accounting, Management, Legal and HR.

Momentum Telecom is an Equal Opportunity Employer and is committed to workforce diversity. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, sexual orientation, age, disability, or status as a Vietnam-era or special disabled veteran, in accordance with applicable federal, state and local laws.

We offer an excellent compensation and benefits package which includes: Blue Cross Medical, Dental and Vision (Company pays 70% of the premium), 401k and Roth 401k with 50% employer match, company paid STD, LTD, and life insurance, health care and dependent care savings accounts, paid time off, holidays, employee discounts, and employee referral program.

Momentum Telecom is growing and always on the lookout for great talent! Even if you don’t see a job posted below that you’re looking for, we still encourage you to apply. Fill out the form to the right to get in touch with our HR Specialists.


Sales

INDIRECT CHANNEL MANAGER

Job Description Recruit qualified agents to position and sell Momentum services to the small and mid-size business market. Ideal candidate is self-motivated with a proven track record in B2B sales, preferably in the areas of IT/Telecom, VoIP and data networking technologies.

Your job responsibilities will be to:

  • Create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Momentum products and services
  • Promote the sale of bundled products to ensure optimal customer solutions
  • Sell with goal of exceeding departmental financial and unit targets
  • Generate leads through cold calling, customer referrals, and partner relationships
  • Develop a sales territory and cultivate relationships with VARs, IT Vendors, System Integrators, businesses and organizational affiliations
  • Build and maintain customer relationship to drive customer retention
  • Work with internal team to ensure superior customer experience

Skills, Knowledge & Experience:

  • Self-starter with time management expertise
  • Excellent verbal and written communications
  • Outstanding presentation skills
  • Strong persuasive and negotiating abilities
  • Technical aptitude with proficiency in MS Excel and MS Word
  • Must be able to multi-task in a fast paced environment
  • 5+ years B2B sales experience
  • BA or BS degree or equivalent work experience


If you are interested in working in a fast paced, rewarding environment please click the button below and be sure to include your salary requirements. For this position, we are currently seeking applicants located in the Washington, D.C. area.

Support

VAR SUPPORT REP

Job Description Provide assistance to our sales organization, including Channel Mangers and VAR’s, by developing customer proposals, completing RFP responses, providing accurate contract packages and order processing support as required.


Your job responsibilities will be to:

  • Assure quality in data completion and accuracy of compensation
  • Coordinate internal sales events and external customer events
  • Support Indirect Sales in completing contract packages and order processing
  • Develop and implement local incentive campaigns
  • Contribute to tracking of sales data and sales forecasting

Skills, Knowledge & Experience:

  • Strong verbal and written communication skills
  • Analytical capabilities with attention to detail
  • Must be a team player, able to multi-task in a fast paced environment
  • Must have a strong work ethic
  • Proficient in MS Excel, MS Word or MS PowerPoint
  • BS degree or equivalent work experience


If you are interested in working in a fast paced, rewarding environment please click the button below and be sure to include your salary requirements. For this position, we are currently seeking applicants in the Birmingham area.


Network Operations Center (NOC) Analyst

Job Description The NOC analyst is responsible for monitoring and supporting critical managed network elements using real time alarming of network faults and notifications. Problem identification, ticketing, and basic troubleshooting of all network systems, specifically focused on DOCSIS and SIP based technologies.
Department, Supervisor, Location and Hours The NOC Analyst position works in the Network Operations Center and reports directly to the NOC Supervisors. The position is based in Kennesaw, Georgia. The Momentum Telecom NOC is a 24/7/365 operation and includes overnight and may include varied start times and days off.


Your job responsibilities will be to:

  • Monitor and support critical managed network elements using real time alarming of network fault notification.
  • Provides assistance and coordination; facilitating efforts with multiple support organizations internally, service providers, vendors and any other outside support organizations as needed.
  • Initiate, update, track and close trouble tickets; creating and sending network alerts as needed to internal organizations (customer care, development, engineering, etc.).
  • Perform proactive network element status and health checks as part of normal surveillance activities.
  • Upon receipt of network trouble conditions, follow procedures to directly access certain network elements to validate and further isolate specific trouble conditions.
  • Work to ensure Mean Time to Repair and Network Availability goals are met.
  • Provides suggestions and recommendations to NOC Supervisors for process improvement.

Skills, Knowledge & Abilities:

  • Advanced knowledge of the cable modem internet industry.
  • Basic knowledge of routing and switching.
  • Basic understanding of cable plant and VoIP infrastructure
  • Demonstrated complex problem solving abilities.
  • Demonstrated excellent written and verbal communication skills
  • Demonstrated exceptional customer service skills.

Preferred Qualifications and/or Experience:

  • Basic knowledge of Routing and Switching.
  • Basic cable plant infrastructure trouble shooting and repair experience.
  • Basic knowledge of Voice infrastructure
  • DOCSIS experience a plus.

Educational Requirements

Required: High school diploma or equivalent degrees required.
Preferred: A+, CCENT
Preferred: College level degree in a related field

If you are interested in working in a fast paced, rewarding environment please click the button below and be sure to include your salary requirements. For this position, we are currently seeking applicants in the Birmingham area.

Competencies/Specific Experience or Training Preferred:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:

  • Some shift work required for evenings and weekends.
  • Required to sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • Must be able to speak clearly.

Tier 1 Technical Support Rep

Job Description: Responsible for providing Internet cable technical support in the Momentum Telecom inbound call center in Cartersville, GA.

General Duties and Responsibilities:

  • Providing superior customer service and technical support for cable modem internet subscribers including email support.
  • Identifying and recommending process improvement ideas to Supervisors.
  • Contributing to the accomplishment of individual, team and center customer performance goals.

Essential Duties and Responsibilities:

  • Answer all calls delivered within 3 rings or less.
  • Utilize all required resources and call flows to accurately resolve or escalate customer issues.
  • Adhere to Momentum Telecom Company and Call Center policies and procedures.
  • Maintain acceptable performance according to published standards.
  • Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers.

Additional Duties and Responsibilities:

  • Project management and other duties as assigned.
  • Provide backup call center management as needed.

Competencies/Specific Experience of Training Preferred: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • High school graduate, some college or technical troubleshooting experience preferred.
  • Two years of proven successful customer service experience, inbound call center customer experience preferred

Knowledge, Skills and Abilities:

  • Knowledge of the cable modem internet industry.
  • Knowledge of PC configuration and related applications.
  • Proficient at email setup, configuration and troubleshooting. Demonstrated problem solving abilities.
  • Demonstrated exceptional customer service skills.

Job Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:

  • Some shift work required for evenings and weekends.
  • Required to sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • Must be able to speak clearly.

Retail Support Rep

Job Description: The Retail Support Rep is responsible for providing advanced technical support to Momentum Retail customers as well as escalated issue resolution for Momentum Resellers.

General Duties and Responsibilities:

  • Providing superior customer service and advanced technical support for Retail customers including troubleshooting, problem resolution and billing inquiries.
  • Serves as a point of resolution for escalated Reseller issues.
  • Manages open customer cases to ensure resolution or appropriate escalation to other work groups.
  • Identifying and recommending process improvement ideas to Management.
  • Contributing to the accomplishment of individual, team and center customer performance goals.

Essential Duties and Responsibilities:

  • Answer all calls delivered within 3 rings or less.
  • Utilize all required resources and call flows to accurately resolve or escalate customer issues.
  • Adhere to Momentum Telecom Company and Call Center policies and procedures.
  • Maintain acceptable performance according to published standards.
  • Demonstrate exceptional customer service behaviors such as: being friendly and caring, listening, empathy, diffuse upset customers.

Additional Duties and Responsibilities:

  • Project management and other duties as assigned.
  • Flexibility in occasionally adjusting schedule as needed for department staffing coverage.

Competencies/Specific Experience of Training Preferred: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • High school graduate, some college or technical troubleshooting experience preferred.
  • Two years of proven successful customer service experience, inbound call center customer experience preferred

Knowledge, Skills and Abilities:

  • Advanced knowledge of Momentum Retail and Reseller products and services.
  • Knowledge of IT configuration and related troubleshooting procedures.
  • Demonstrated complex problem solving abilities.
  • Demonstrated exceptional customer service skills.
  • Demonstrated exceptional written and verbal communication skills.

Job Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate is:

  • Some shift work required for evenings and weekends.
  • Required to sit for extended periods of time; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.
  • Occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.
  • Occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
  • Must be able to speak clearly.